Client Intake Specialist in New Castle County

The Office of Defense Services seeks a highly motivated, organized, and enthusiastic Client Intake Specialist to fill a full-time role within the New Castle County Intake Unit based at Family Court in New Castle County. The Client Intake Specialist is the first interaction clients have with the Office of Defense Services, professionalism, people skills, and confidentiality are critical.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class:

• Conduct in-person, telephone, and virtual interviews.
• Assist clients in completing eligibility forms.
• Entering initial information into a case management database
• Answering the main switchboard and directing callers to staff and making referrals.
• Processing office files by updating information in a database.
• Creating and sending form letters.
• Responds to client phone calls and correspondence in a professional and timely manner.
• Perform preliminary analysis and check for case conflicts.
• Perform administrative tasks.
• Interpreting/translating (assuming additional language fluency).
• Perform other tasks as required and directed by supervisory staff.

Job Requirements for Client Intake Specialist:

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of an Associate’s degree or higher.

OR

1. One year experience in a Customer Service, Behavioral, or Social Science related field.

2. One year experience in applying laws, rules, regulations, standards, policies and procedures.

3.Interviewing experience and knowledge of applicable interviewing techniques.

4. Strong assessment, writing, speaking, interpersonal skills.

5. Six months experience in record keeping.

6. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Benefits

Upon eligibility benefits to include:

• Group Health Plan, Dental Plan, Vision Plan, Prescription, Flexible Spending, Long & Short-Term Disability Insurance, Group Universal Life Insurance, Securian Accident & Critical Illness Insurance, Health Management Programs.
• 21 paid vacation days, 15 paid sick days, 12 paid holidays, up to 12 weeks paid Parental Leave.
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial   Services.
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.

English/Spanish bilingual applicants are encouraged to apply.

Conditions of Employment

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9information to confirm you are authorized to work in the U.S.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.
• Direct deposit of paychecks is required.
• Applicants must possess a valid Driver’s License (not suspended, revoked or cancelled, or disqualified from driving).A satisfactory criminal background check is required as a condition of hire and to maintain employment.

Additional Posting Information

The Office of Defense Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, or veteran status.

Interested candidates should send a resume and cover letter via email to ODS_HR@delaware.gov

Application end date: Monday, January 20, 2025.

Anticipated start date: Monday February 3, 2025.